Terms & Conditions

Terms & Conditions — Alif Laam Ra

Welcome to Alif Laam Ra. By placing an order through our platforms (Facebook, WhatsApp, or Website), you explicitly acknowledge and agree to abide by the following operational terms and service conditions:

1. Product Authenticity & Visual Representation

• All collections offered are authentic Pakistani fashion wear.

• To ensure absolute clarity and transparency prior to purchase, we routinely present our products through live broadcasts, video reels, and authentic unedited photographs.

• Subtle variations in color or appearance may occur due to device display configurations or studio lighting, which shall not constitute a defect.

2. Strict Return & Exchange Policy

• General Purchases: We operate under a strict no-return and no-exchange policy.

• Legitimate Exceptions: A return or replacement is exclusively entertained if the merchandise bears a verifiable manufacturing defect, or if an incorrect item was dispatched inadvertently.

• Reporting Window: Any legitimate issue must be reported within 24 hours of delivery with clear photographic or unboxing video evidence.

3. Unjustified Returns & Account Suspension

• Order cancellations upon arrival or returns based on subjective preferences—including but not limited to "did not like the look," "changed mind," or minor perception issues—are categorically unacceptable.

• Customers who engage in arbitrary or intentional refusals forfeit all future purchasing privileges. Such profiles/numbers will be permanently restricted from placing subsequent orders.

4. Delivery Timelines & Customer Responsibilities

• Standard Schedules:

  • Inside Dhaka: 1–2 business days.

  • Outside Dhaka: 3–4 business days (frequently arrives within 1–2 days).

• Non-Receipt Escalation: Customers are requested to notify us immediately if parcels are not received within 1 day (Inside Dhaka) or 3 days (Outside Dhaka).

• Communication: Customers must maintain an active, reachable phone number for courier coordination. Delivery failures resulting from unreachable contact numbers remain the customer's operational responsibility.

5. Policy Modification

Alif Laam Ra reserves the right to amend, update, or enforce these terms at any given time to protect brand integrity and service standards.